Fahrschulen Rainer runs 13 driving school locations across Vienna and Lower Austria, offering everything from the standard class B licence to motorcycle categories, L17 early-starter programmes, and trailer certification. With that many students and instructors spread across the city, "how are we doing?" is a hard question to answer without a proper system in place. The answer: a tailor-made online feedback tool that captures structured ratings right after a course ends.
- Digital survey for students to rate their instructor after completing a course
- Clean, structured online form with clear rating criteria
- Automatic aggregation and reporting of results in the backend
- Deployed across all 13 locations without location-specific overhead
- Privacy-compliant data collection — no mandatory registration for participants
- Seamless TYPO3 integration into the existing website infrastructure
- Responsive design so students can submit feedback right from their phone
Fahrschulen Rainer can now track customer satisfaction systematically across every branch — identifying patterns and acting on them rather than relying on the occasional anecdote. The solution built with rockit gives management actionable data and a solid foundation for ongoing quality improvement in driving school operations.